Tickets Response Emails
Saturday, February 3, 2018
If you've received an email from us stating that a 'Support Ticket Not Opened', this can be ignored. We've fixed email piping at this end so that now if you reply to a ticket response by email it will be piped into your ticket in the admin area. The only downside to this is that any historical email responses to tickets will have the email 'Support Ticket Not Opened' sent out. We apologise for any confusion but this will mean we don't miss any responses if they are emailed.