If you've received an email from us stating that a 'Support Ticket Not Opened', this can be ignored.  We've fixed email piping at this end so that now if you reply to a ticket response by email it will be piped into your ticket in the admin area.  The only downside to this is that any historical email responses to tickets will have the email ... Read More »



This morning at about 6.15am we lost connectivity at our DC.  Whilst engineers were quickly on to fixing the issue it wasn't resolved until around 10.15am.  This was only an issue for our admin area which was unavailable meaning that some customers were unable to access their accounts via their normal method (although sites and email were ... Read More »



Sulfur customers will have noticed a slower than normal service as of 5.30pm 4th December 2017. This is because one of the sites on this cloud is currently under a DDoS attack. The traffic looks to be distributed and we're filtering most of it but its pretty heavy. We apologise for any inconvenience caused by this and hope to have this back to ... Read More »



Vulnerabilities in Formidable Forms, Duplicator and Yoast SEO Plugins

Vulnerabilities have been reported in the Formidable Forms, Duplicator and Yoast SEO WordPress plugins. We recommend that you update immediately.



There is now an IP unblock function in the services area, this will identify your IP address and when requested will remove any blocks on the relevant cloud for you.  This should also give you the reason for the block.  This is currently in beta mode but if successful will remain in place for all users.



Today, a significant SQL-Injection vulnerability was fixed in WordPress 4.8.3. Before reading further, if you haven’t updated yet stop right now and update. This is a security release for all previous versions and we strongly encourage you to update your sites immediately. WordPress versions 4.8.2 and earlier are affected by an issue where ... Read More »



PLEASE UPDATE IMMEDIATELY PHP Object Injection Vulnerability Severity 9.8 (Critical) in the following WordPress plugins - Appointments - RegistrationMagic-Custom Registration Forms - Flickr Gallery This vulnerability allowed attackers to cause a vulnerable website to fetch a remote file (a PHP backdoor) and save it to a location of their choice. ... Read More »



WordPress 4.8.2 has just been released. It is a security update and fixes several important vulnerabilities.

The vulnerabilities are now public so it is very important that you update your site as soon as possible before they start being exploited.



This has been posted in the networks area but we've also posted this here to lighten the load on support team members.You may be receiving bounceback message when sending to recipients using the RBL as part of their anti-spam measures.  We were aware of a listing in Spamhaus for (sulfur) and the offending compromised website was ... Read More »



We were notified at 10:21AM that emails were being blocked on sulfur because of a hacked website.  This issue was resolved at 10:25am however we are currently awaiting spamhaus to remove this listing.It's worth noting that we directly monitor all listings so if you see these types of issues then it's something we will already know about and will ... Read More »