All the latest from ECOHOSTING LIMITED
3 Feb 2018

If you've received an email from us stating that a 'Support Ticket Not Opened', this can be ignored.  We've fixed email piping at this end so that now if you reply to a ticket response by email it will be piped into your ticket in the admin area.  The only downside to this is that any historical email responses to tickets will have the email 'Support Ticket Not Opened' sent out.  We apologise...

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12 Jan 2018

This morning at about 6.15am we lost connectivity at our DC.  Whilst engineers were quickly on to fixing the issue it wasn't resolved until around 10.15am.  This was only an issue for our admin area which was unavailable meaning that some customers were unable to access their accounts via their normal method (although sites and email were working).  Access to cpanels was not an issue and access...

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4 Dec 2017

Sulfur customers will have noticed a slower than normal service as of 5.30pm 4th December 2017. This is because one of the sites on this cloud is currently under a DDoS attack. The traffic looks to be distributed and we're filtering most of it but its pretty heavy. We apologise for any inconvenience caused by this and hope to have this back to normal soon. Update : 6.30pm - Resolved

17 Nov 2017

Vulnerabilities in Formidable Forms, Duplicator and Yoast SEO Plugins Vulnerabilities have been reported in the Formidable Forms, Duplicator and Yoast SEO WordPress plugins. We recommend that you update immediately.

15 Nov 2017

There is now an IP unblock function in the services area, this will identify your IP address and when requested will remove any blocks on the relevant cloud for you.  This should also give you the reason for the block.  This is currently in beta mode but if successful will remain in place for all users.

31 Oct 2017

Today, a significant SQL-Injection vulnerability was fixed in WordPress 4.8.3. Before reading further, if you haven’t updated yet stop right now and update. This is a security release for all previous versions and we strongly encourage you to update your sites immediately. WordPress versions 4.8.2 and earlier are affected by an issue where $wpdb->prepare() can create unexpected...

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2 Oct 2017

PLEASE UPDATE IMMEDIATELY PHP Object Injection Vulnerability Severity 9.8 (Critical) in the following WordPress plugins - Appointments - RegistrationMagic-Custom Registration Forms - Flickr Gallery This vulnerability allowed attackers to cause a vulnerable website to fetch a remote file (a PHP backdoor) and save it to a location of their choice. It required no authentication or elevated...

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22 Sep 2017

WordPress 4.8.2 has just been released. It is a security update and fixes several important vulnerabilities. The vulnerabilities are now public so it is very important that you update your site as soon as possible before they start being exploited.

18 Sep 2017

This has been posted in the networks area but we've also posted this here to lighten the load on support team members. You may be receiving bounceback message when sending to recipients using the RBL as part of their anti-spam measures.  We were aware of a listing in Spamhaus for (sulfur) and the offending compromised website was terminated. The IP removal request was...

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15 Aug 2017

We were notified at 10:21AM that emails were being blocked on sulfur because of a hacked website.  This issue was resolved at 10:25am however we are currently awaiting spamhaus to remove this listing. It's worth noting that we directly monitor all listings so if you see these types of issues then it's something we will already know about and will have either already resolved it or it will be...

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